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Fully assisted transfer at all London airports · Accessible Mercedes EQV · Meet & greet · All terminals
Our airport wheelchair escort and accessible transfer service is designed for passengers with reduced mobility, wheelchair users, and those requiring additional assistance beyond the standard airport service. We work with all five London airports and provide a continuous, assisted journey from the arrivals hall to your destination — or from your address to the departures terminal.
Airport wheelchair assistance (from the aircraft to the arrivals exit) is provided by the airline and airport. Our service begins at the arrivals exit and continues to your final destination — covering the gap that standard airport assistance doesn't address.
We recommend booking at least 48 hours in advance for assisted transfers. This allows us to confirm the right vehicle, brief your driver on your specific requirements, and coordinate with airport assistance if needed. Please note any mobility equipment (wheelchair type, folding/non-folding, electric mobility scooter) when booking so we can ensure the correct vehicle is assigned.
We cover Heathrow (all 5 terminals), Gatwick (North and South), Stansted, Luton, and London City Airport. For Heathrow arrivals, UK Border Control provides a dedicated assistance queue — typically faster than the standard queue. Your driver will be in the arrivals hall once you have cleared customs and collected luggage.
Book online or call 020 8064 2210 / WhatsApp +44 7942 317839. Please specify your mobility requirements, airport, terminal, flight number, and any equipment (manual wheelchair, folding/non-folding, electric scooter). We recommend 48 hours notice minimum.
We can accommodate manual folding wheelchairs in all vehicles. Electric wheelchairs and power scooters vary by size — please contact us to confirm whether your specific model can be accommodated in our Mercedes EQV.
Yes — we regularly assist elderly passengers travelling alone. Your driver will stay with the passenger from arrivals through to the destination, including any assistance carrying luggage.
The Mercedes EQV MPV offers the most interior space and the easiest access. For most manual wheelchair users, the EQV provides ample room for both the passenger and a folded wheelchair in the boot.
Free cancellation up to 24 hours before your scheduled pickup — full refund, no questions asked. 50% refund for cancellations between 12 and 24 hours before. No refund within 12 hours of pickup. To cancel, call 020 8064 2210 or WhatsApp +44 7942 317839.
Your driver monitors your flight in real time and adjusts automatically. No extra charge for delays. 60 minutes of free waiting time is included from your actual landing time.
Yes — American Express, Visa, and Mastercard all accepted. US and international visitors can book online before flying and receive instant email confirmation. No UK phone number needed.
Yes — fully licensed by Transport for London, licence number 0109290101. All drivers hold valid TfL private hire licences. You can verify our licence at the TfL website.
For families or small groups, a private chauffeur to the airport often works out cheaper per person than individual train tickets — especially when you factor in luggage, connections, and door-to-door convenience. Our Mercedes EQV seats up to 6 passengers in one fixed price.
Yes — message us on WhatsApp with your travel date, group size, and pickup location for an instant fixed-price quote and booking confirmation. This is the easiest way to arrange your trip if you're visiting from the US, UAE, Saudi Arabia, or anywhere outside the UK.